These conditions apply whether a contract has been made verbally or in writing.
Quotations are made subject to a vehicle suiting the Customer’s requirements being available at the time of acceptance. Quotations are based on costs prevailing at the time and in accordance with details provided by the Customer. In the event of an increase in costs after acceptance of the offer, the Carrier reserves the right to adjust the price. Quotations are valid for 7 days from issue or a date specified. Unless otherwise stated, admission charges, parking charges, ferry costs, driver accommodation and meals are not included.
- Use of the Vehicle
Unless previously agreed by the Carrier, the vehicle is not available for the use of the Customer other than for journeys and times stated.
- Driver’s hours and rest periods
The hours agreed with the Carrier must be complied with the current regulations governing driver’s hours and rest periods in Croatia and the European Union. Rules on driving times, breaks and rest periods:
– a maximum amount of daily driving time of 9 hours, that can be extended to 10 hours no more than twice a week;
– a maximum amount of weekly driving time of 56 hours;
– a maximum total accumulated driving time of 90 hours during any 2 consecutive weeks;
– after driving for a period of 4.5 hours, a driver must take an uninterrupted break of not less than 45 minutes, unless he takes a rest period;
– a minimum daily rest of 11 hours, which can be reduced to 9 hours, but no more than three times between any 2 weekly rest periods;
– a regular weekly rest period of minimum 45 hours and a reduced weekly rest period of a minimum of 24 hours.
- Seating Capacity
Not more than the maximum number of passengers indicated may be carried on each vehicle.
Normally, written confirmation by the Carrier is the only basis for the acceptance of hiring or subsequent alteration in its terms.
Any requested deposit must be paid by the time stated, and payment in full must be made before the start of the hire unless the Carrier has agreed in writing to allow credit. The Carrier reserves the right to charge legal default interest for all late payments.
- Cancellation by Customer
In the event of cancellation by the Customer, the Carrier reserves the right to retain any deposit. The Customer will be liable to the Carrier for any losses incurred by the Carrier as a result of the cancellation but not exceeding the full price of the hiring.
- Cancellation by The Carrier
In the event of any emergency or force majeure or of any action by the Customer to vary the agreed conditions unilaterally, the Carrier may, by returning the money paid and without further or other liability, cancel the contract.
- Exceeding of Route and Time
Should a vehicle be detained by the Customer, or taken on a longer journey than contracted journey for, the Carrier reserves the right to make an additional charge equivalent to the costs incurred. During the hiring, the driver must be the judge of any request for a change of route or time.
- Change of vehicle
The Carrier reserves the right to provide a larger vehicle than the specified but at no additional charge unless any extra seats are used. The Carrier reserves the right to substitute other vehicles of similar quality including those of other operators, for all or part of the hiring.
- Breakdowns and delays
The Carrier gives its advice on journey times in good faith but does not guarantee the completion of any journey at a specific time. The Carrier will not be liable for loss or inconvenience caused by breakdown or other delay.
- Passengers’ property
Unless previously agreed with the Carrier, the driver has discretion as to carriage of passengers’ luggage and its storage. The Carrier will not accept liability for any damage to or loss of any property, which belongs to the passengers and is left in a vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based.
- Conduct of passengers
The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed on the driver’s authority. The Customer will be held responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hiring. The Carrier will not accept liability for damage or loss to any passenger entering or leaving the vehicle whilst in motion.
- Food and Drink
Under no circumstances may alcoholic drinks be carried or consumed on the vehicle without the permission of the Carrier. Food and drink, except for water, small items such as sweets and chocolate, may not be consumed on the vehicle without the prior agreement of the Carrier or the driver.
- Stops and Rest Periods
The Carrier undertakes to abide by all statutory requirements and regulations, especially the ones covering passenger safety and driver’s working hours and rest periods. Drivers depart from the destination or from intermediate stopping places at times agreed beforehand (or specified by the driver). To ensure compliance with the regulations, driver will on no account wait for members of the party who may have failed to join the vehicle at the time appointed. The Carrier declines liability for loss, inconvenience or damage arising from failure to convey any such member of the party.
- Court Jurisdiction
For any dispute between the Customer and the Carrier, the court of the Republic of Croatia has jurisdiction according to the regulations in force in the Republic of Croatia. In the case of the need of the interpretation of the provisions of these general conditions in relation to translated texts of the same in another language, the Croatian version of the text of these General Conditions shall prevail.